Common Questions and Answers

Do you ship worldwide?
Yes, we have shipped to satisfied customers in Japan, Singapore, USA, China, Korea (just to name a few)! We are happy to ship products worldwide, however, please note that the freight charges will vary from what is quoted on the website. Therefore, we ask you to send us a product enquiry regarding the product and we’ll quote you the charges accordingly. 

How do I know if the software is compatible with my computer?
The product name and description will contain information about the platform which the software is designed to work with. However, should you require further detail, please visit the manufacturer’s website or send us a product enquiry. 

How do I change my personal details?
If you have an existing account with us, simply Sign In with your username (email address) and password. Once logged in, click the “Manage” link at the top of the website to view / modify your account details. Please contact us if you require further assistance, remember to provide your email address, full name and contact number so that we may verify your identity. All enquiries are handled with strict confidentiality in accordance with our Site Policy. 

I have created a new account but cannot Sign In. Help!
All new accounts must be verified before you can sign in. A verification email is automatically sent to you upon signing up – while usually this email is received within a few minutes, sometimes this delay may take longer. Also, some email services may incorrectly flag emails from as spam / junk mail, so please check there also. We ask you to wait for 48 hrs before contacting us with your problem, and one of our sales staff will promptly look into it for you. 

How can I order a product that is not listed on your website?
It is our goal to satisfy your IT hardware and software needs even if the item you’re looking for isn’t listed on our website. Please send your product request to us via the Contact Us page. 

What are your delivery and warranty terms?
Please visit the Terms & Conditions or Payments & Delivery page for details, links located at the bottom left hand of every webpage. 

I would prefer to speak to a human operator, how do I do this?
We encourage all users to send your enquiries via the Contact Us page, we always try to reply as quickly as possible. You can also call our Hotline number (Australia-wide) 1300 725 944 during normal business hours to speak to our customer service representatives. 

What forms of payment do you accept?
For online orders we accept payment by Visa, MasterCard, BankCard and Amex. Please note that payments made via Amex and Diners will attract a 3% surcharge. 

What are Daily Deals?
We put one product on the front page of our website at a drastically reduced price. Each offer is only available for 24 hours or until stock is sold out. After the 24 hour sale period, pricing for the product return to normal.